Learn more about remote monitoring and management solutions It is important to look for a remote monitoring solution that issues regular updates through the cloud to address security vulnerabilities, which helps providers to keep their customer environments protected and up to date.
Single-device functionality also addresses a critical security need. Qualified technicians are hard to come by, so anything that lets providers do more with less staff is always welcome. Single-device remote configuration also helps address data center skills shortages. By proactively preventing downtime for customers, MSPs also strengthen their customer relationships and differentiate themselves from competitors. Innovations like single-device remote configuration enable MSPs to grow their business while also reducing costs. MSPs are dealing with the management of increasingly complex and distributed IT environments. How MSPs benefit from single-device remote configuration Again, with a few quick clicks, the engineer can make the change remotely, and in doing so, potentially prevent a security breach of the client’s environment. As such, the remote configuration capability helps organizations protect their infrastructure from cyber threats by addressing issues before they can cause a problem. Or let’s say that while looking through device settings, an engineer discovers it is set to use the HTTP protocol for communication, which is far less secure than the encrypted HTTPS standard. The fix could be as simple as changing a network connection setting from “disabled” to “enabled.” A few clicks later, an engineer can zoom in on the specific unit, view its settings, and determine what is causing the issue. With single-device configuration, let’s say the provider receives an alarm of lost communication from an UPS or cooling unit. It was a clunky, time-consuming approach that took hours or days to fix even a simple issue. Whether physically entering a building or making a network connection, the provider would need to schedule an appointment and, based on the level of security in place, get authorization for access. Either way, access would have to be coordinated with the customer. Previously, this would have required using a VPN connection to access device settings or traveling to the site of the device, which is impractical with distributed environments spread over hundreds of miles. If necessary, an MSP can apply the configuration change to all similar devices across the environment. A few more clicks, and the problem is typically fixed. Now, when a provider receives an alarm from somewhere in the power infrastructure, it takes only a few clicks through a web-based dashboard to quickly identify the device and the problem. It takes mass configuration to a granular level by making it possible to focus on just one device from anywhere.
Single-device remote configuration is a game changer. Single-device remote configuration overview Through single-device remote configuration, MSPs can get remote access to single devices within the backup power infrastructure for configuration, troubleshooting, and updating. Now, MSPs can leverage an even better approach to the UPS management and oversight of IT infrastructure. It is used to monitor networks, uninterruptible power supply (UPS) status, and perform remote tasks on computer and servers. The model helps keep costs down for the IT provider and customer while improving availability and reliability. Managed service providers (MSPs) build their businesses on a remote services model, handling as many tasks from a central dashboard as possible to avoid expensive truck rolls to customer sites for every problem. Remote management of these environments isn’t just a “nice to have,” it’s a must.Īnd the more granular the remote functionality is, the better. With the advent of the Internet of Things (IoT) and edge computing, environments are increasingly distributed, crossing country borders and spanning multiple continents.
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You’d be hard-pressed to find an organization that runs its full IT infrastructure in a single location. IT environments aren’t what they used to be. Edge computing remote monitoring and management IT infrastructure UPS management power management single-device configuration
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